FAQ - Frequently Asked Questions
How can I contact K-Topp Fit?
You can send us an email at info @ktoppfit .com . Our customer service team will be happy to help you with any questions you may have!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. After this time, we will not be able to process your request. However, you may return your order for a full refund once you receive it.
What payment methods do you accept?
We accept iDeal , PayPal and all major credit cards ( VISA, Mastercard, AMEX ).
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays and promotions.
- We process orders from Monday to Friday .
- Orders are processed within 1-3 business days and shipped the next day.
- We do not ship on weekends.
How long does it take to receive my order?
Depending on the destination, delivery time can be 1 to 3 weeks .
What if I don't receive my order?
If you do not receive your order within 30 days of shipment , you are entitled to a full refund.
Do I have to pay import duties and taxes?
The prices on our website are shown in Euros (€) and do not include taxes. This means that you may be charged import duties or taxes when your order arrives. These charges are determined by your local customs office and are your responsibility. K-Topp Fit is not responsible for customs delays. For more information, please contact your local customs office.
How can I return an item?
Please contact us at info @ktoppfit .com to submit a return request.
What if I receive a defective, incorrect or damaged product?
If you have received an incorrect, damaged or defective product, please contact us immediately. Please send us your order number , photos of the product and all relevant information once you have received your package. We will do our best to resolve this for you as soon as possible.
When will I receive my refund?
- All refunds will be processed via the original payment method.
- If you paid by credit or debit card , the refund will be transferred to the issuing bank within 7-10 business days . Please contact your bank for more information about when the amount will be credited to your account.
- If you haven't received your refund yet, first contact your bank or credit card company. Sometimes it can take some time for the refund to be processed.